# Order Checkout FAQs

> Q How do I add items to my cart    Select the product you want  Choose the color and size if applicable  Click  Add to Cart     Q Where can I find my 

Source: https://help.vuoriclothing.com/en_us/order-checkout-faqs-ryIiW7ikJl

Last updated: 2025-11-10T18:14:52.292Z

**Q: How do I add items to my bag?**

*   Select the product you want.
*   Choose the color and size (if applicable).
*   Click **"Add to Bag."**

**Q: Where can I find my bag?**

*   The shopping bag is usually located in the **upper-right corner** of the page.
*   Click the icon, and your bag will slide out.
*   Click **"Check Out"** to proceed to the Order Summary.

**Q: What payment methods are accepted?**

*   **Credit/Debit Cards:** All major credit cards.
*   **Express Checkout:** Apple Pay, Google Pay, Amazon Pay, PayPal, and Shop Pay.
*   **Buy Now, Pay Later:** Afterpay.
*   **Gift Cards:** Prepaid gift cards are accepted (keep the card for possible returns).

**Q: Can I use a discount code and a gift card on the same order?**

*   Yes, you are able to use both a discount code and a Vuori Gift Card, as well as multiple gift cards on the same order.

**Q: Can I use more than 1 discount code on the same order?**

*   No, you can only use 1 discount per order.

**Q: How do I apply a discount code or gift card?**

*   On the checkout page, find the **"Discount code or gift card" box.**
*   Enter your code and click **"Apply."**
*   You can only use 1 discount code per order

**Q: Can I use a prepaid Visa Gift Card or prepaid Amex Gift Card?**

*   Yes, as long as the prepaid card covers the entire amount of the order
*   If your pre-paid card does not cover the entire amount of the order, you can purchase a Vuori Gift Card with your pre-paid card and then apply that to an order along with another form of payment. 

**Q: Can I get a gift receipt?**

*   Yes, click the checkbox to the left of "This order is a gift" below the items in your bag
*   It is ONLY possible to get a gift receipt at this step; a gift receipt is not available after purchase if this box is left unchecked.

**Q: How do I send my order as a gift?**

*   To send your order as a gift, simply check the box labeled “Send as a Gift” under your Order Summary or at checkout. You’ll be prompted to enter the recipient’s email address and a personal message.
*   When the order ships, the recipient will receive an automatic email that includes the sender’s name, order number, your gift note, and return instructions. Prices will not appear in the email, though they will still be shown on the item tags.

**Q: What are my shipping options?**

*   We ship via **USPS or UPS,** depending on the method you select during checkout.

**Q: How will I know my order was placed?**

*   You’ll receive a **confirmation email** within 5 minutes after placing your order.
*   If you don’t see the email, check your **Spam** or **Promotions** folders.

**Q: What should I do if my payment is declined?**

*   Verify your **billing address.**
*   If the issue persists, contact your **credit card company.**

**Q: Why isn’t my discount code working?**

*   Discount codes don’t apply to **sale items.**
*   Double-check the **code entry** for mistakes.
*   Make sure you’re using the **correct email address** associated with the code.